When will we get the axe? - Patient Access Representative R1 RCM Employee Review

1.0
8 Sept 2022
Recommend
CEO approval
Business outlook

Pros

You get to work from home. That's it.

Cons

1. Outsourcing is always a worry. They have now started adding Global employee's to scheduling and patient access. We are all very concerned if and when we will be fired for employee's that live in the Philippines. 2. Management doesn't care about seniority, or quality of your job. I have been told I could be promoted for years. I do extra work (stupid of me) and help do things that management should do. No promotion ever comes. 3. Micromanagement from team lead or people who are not your supervisor. 4. Management lies to you about worries of outsourcing. 5. Training is horrible, all new employee's mess up constantly and are not held accountable for their mistakes or trained how to NOT mess up. It falls on the seasoned employee's to fix mistakes.

Explore other reviews about R1 RCM

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance and flexible hours with many projects to learn from

Cons

No promotions, and the yearly pay increase is basically the inflation rate

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R1 RCM Response
3w
Thank you for this valuable feedback! We are so grateful for the time that you spent with us at R1 and wish you all the best with your career.
2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

The voluntary separation offer was good.

Cons

I and hundreds of colleagues were transferred from Providence Health & Services to R1. We were told we were guaranteed our jobs for a year. They started offering voluntary separation packages less than a year in. This was suspicious. I didn't take the first couple of offers, but eventually I did - things were feeling uneasy. Since leaving I've heard that there were several layoffs. R1's India team has taken over a lot of the coding we were doing. In the reviews I read before we started with R1 I know losing jobs to the India team was common. I'm glad I left when I did but it's been hard finding a new job.

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