the worst of the worst - Call Center Customer Service Representative RBC Employee Review

1.0
4 May 2022
Recommend
CEO approval
Business outlook

Pros

Great insurance coverage, dental and eyeglasses

Cons

first of all the salary not matching with the complexity of work. No flexibility ! if you have kids, if ever they get sick your supervisor will ask you to find a solution, take an unpaid day off is not an option. 2 weeks of vacation on summer time and 3 weeks of vacation on winter time ( depends on business needs ) . if you have an important life event or whatever need -they promote the option of taking unpaid 10 days vacation, but its never getting approved because its depend on business needs - but the Business is always in need !!! only form the main reason that nobody want to work over for long enough .. so there and there missing people in every team. the Team managers only care about how much you sell to the client, they wont say it directly ofc, they will name it "solutions" just to mask it . Once you finally have the chance to move to different department you will automatically receive the worst schedule that is existing normally 16:00-22:00 , no matter how long you have been in the company, and you will stay in this shift until the next unknown shift biding.

Explore other reviews about RBC

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Everyone is very nice, friendly

Cons

Access across RBC is very time consuming

3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

See reviews by: Helpful|Rating|Date|All