Client service associate - Senior Registered Client Service Associate RBC Employee Review

1.0
16 July 2015
Recommend
CEO approval
Business outlook

Pros

Friendly work environment but can be very cliquey.

Cons

Management should recognize the support staff in more ways than just providing breakfast or lunch a few times a year. Compensation is below par, as are the bonuses. Management tends to play favorites with the support staff which leaves the rest of us feeling very undervalued. This is a tough balancing act type of position. The brokers are never wrong and management always sides with the brokers. This company is not one I would recommend, as I have worked for others, and the hierarchy was different. Currently looking for a CSA position elsewhere.

Explore other reviews about RBC

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Opportunities to work on enterprise-scale systems with modern tooling and automation initiatives. Excellent collaboration between infrastructure and incident management teams; vendor coordination is efficient. Competitive compensation and benefits package, including solid health coverage and retirement matching.

Cons

Workload spikes during major incidents can challenge work-life balance, especially when on-call.

3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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