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Thank you for taking the time to share your comments. We are also open to feedback and continually look at ways to improve our service internally and externally. We encourage and support open 2-way communications especially when it comes to budgets and time spent on files. We agree with you, time spent should be monitored and reported. We encourage staff to enter all their time to provide us with a clear picture of both the file and training needs. Open communications and training are key and an important element of your, as well as the firm’s, success. All the best to you. Cheers!