Toxic management, inconsistent policies, and poor staff support in Teleconsult operations - Anonymous employee Raffles Medical Group Employee Review

-Inconsistent and unfair management practices Policies are not applied equally. Staff committing similar errors are treated differently, with no clear justification. This creates a culture of fear rather than learning. -Lack of psychological safety Employees are discouraged from asking questions or seeking clarification. Speaking up can lead to retaliation or being labeled as “challenging,” even when the intention is to improve processes. -Poor leadership behavior Management tends to react emotionally instead of professionally when staff raise concerns. Instead of addressing issues objectively, responses can feel personal and punitive. -Unclear expectations and shifting standards Performance metrics (e.g., reliability scores) are not always transparent or fairly assessed. Feedback is inconsistent, making it difficult to understand how to improve. -Punitive culture over supportive learning Mistakes are handled with warning letters rather than coaching or system improvement. There is little focus on root cause analysis or staff development. -Lack of recognition and respect Even when employees are polite, compliant, and hardworking, they may still be perceived negatively based on subjective bias. -High stress with low support Workload is demanding, but support from leadership is minimal. Staff are expected to cope without proper guidance or backing.