Pros
-Extremely welcoming and friendly environment -Supervisors are patient and happy to help with any and all questions -training is thorough and on-going -This job will stretch your abilities and take you out of your comfort zone if you have not done this kind of work before. I feel this is a positive thing because they are also extremely supportive throughout the training process and go above and beyond to help people out. -an 8 hour shift is really 8 hours long and includes pay for time spent on all breaks and lunches -Lots of overtime opportunity after about 2 months -Overtime is rarely if ever required -Competitive entry level pay -Full Benefits package after just 90 days -You know your work schedule more than a month out at any given time making it easy to plan around work.
Cons
-No wiggle room on breaks and Lunch times. Due to the nature of the business (protecting life and property) break/lunch times have to be strictly enforced. This is not an issue for me but is something to be aware of if you tend to lose track of time on your breaks/lunch -Breaks are very short. Break time is 10 minutes which is barely enough time to use the restroom and grab a small snack. You get 2 breaks which you can take pretty much whenever you want -Lunch is also short. 30 minutes is enough time to eat but wont give you enough time to go out to eat somewhere so you need to bring your lunch or pay a small fortune to buy primarily junk food available in the break room convenience store (equivalent to what you might find in the refrigerated sections of a small convenience gas station store) -Breaks have to be requested from a break pass Que. When a pass is available you can take your pass and go to break. The problem is you can be stuck processing an alarm when it becomes your turn and miss your pass which you have only 2 minutes to accept. It has taken me as long as an hour and a half to actually get to break. On the positive side of this if you really NEED to take a break and are having trouble getting there the supervisors will help you or may let you take a personal break. For me personally having significant trouble getting to break has only happened perhaps once a week on average. Most of the time it takes less than 15 minutes to get to break. -Unscheduled breaks have to be requested from the supervisors. They have to make sure they have coverage so you have to ask permission for an extra bathroom run. This is the nature of the business. It is essential that there are enough people available at all times because we are protecting life and property. ***The simple solution to this is to not wait for it to be an emergency!