Irrational level of overconfidence in their product.. - Anonymous employee Reachdesk Employee Review

2.0
29 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible work patterns permitted - Very informal and relaxed work culture

Cons

Research the senior leadership team thoroughly via Google and Companieshouse before accepting an offer, many of them have questionable backgrounds, and a history of software plagiarism and lawsuits with previous business ventures. Furthermore, the product itself not a new or unique concept, and is poorly managed internally from a technical/IT perspective compared to most other SaaS firms of any size in the startup game. The management way oversell the business potential, innovation, and overall benefits of this service to applicants and clientele, repeatedly using the phrase "fastest growing startup in London!!" (no.. its not..) . This is particularly manipulative to fresh graduates, or entry level career starters whom are unable to pick up the sales tactics used to lure them in. On top of the fraudulent false advertising, the salaries are poor and below London standards, there were NO additional employee benefits, no personal development sessions with line managers, etc. They are simply focused on hiring as quickly as possible and closing out customers deals as quickly as possible (retention rate LOW btw), to give the facade of a bigger operation than they are to potential investors (they have very few backers).

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Reachdesk Response
4y
Thank you for your feedback. We take all feedback very seriously: the good and the bad. That said, the company you're describing is not the Reachdesk of today. Our leadership team is led by executives who have grown businesses to $100M+ multiple times. In our early days, we provided as many benefits as we possibly could. With our latest fundraising round, our first initiatives have been all about investing in our employees. For example, we recently launched a suite of competitive benefits including retirement/pension match, private health insurance in the UK, mental health and wellness benefits, professional development stipends, work from home stipends, and commuter benefits. We take investing in our people very seriously. Lastly, you mention few backers, but the company just announced a $43M Series B round led by Highland Europe, Highland Capital Partners, Hubspot, and RLC ventures. We may not be the "fastest growing startup in London!!" but we were named the 5th fastest growing product in 2021 by G2. We’re sorry that you weren’t able to experience some of these changes, but would welcome hearing more from your experience as we are always looking to do better.

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