Pros
Very diverse, friendly people. Subsidized meals at the cafe. Flexibility with switching shifts. Different shifts available(5 day week, 4 day week, 6 day week etc) Different routes you can take within the company(they rarely pop up though)
Cons
Your time on the clock is heavily micromanaged. Having to request bathroom breaks is a bit ridiculous. Pre hire they give you different shifts to choose from. Once I got hired I was told that I was only able to work 10-7, and that the earlier shifts are seniority based. They don't tell you before you're hired that unless you're above 80% in ranking, you will NOT make any commission from your sales. Its a numbers game. TONS of metrics that you're measured by that determines your rank(which is fine). However the amount of unsellable/unserviceable calls that you'll take are unbelievable. Worst part is that those bad calls still count against your metrics, and there's nothing that you can do about it. Hurts your ranking. The coaching process is helpful early on when you're learning the process. But later on you realize that its nitpicking. The PCs listen to your calls and ask you why you didn't say "this" or say "that" when they've had time to think of a reply versus you actually being in the moment. If you fail to meet your metrics, you can be placed on a performance improvement plan. In which they set metrics goals for you within an allotted period of time. If you don't meet those metrics, you will be terminated.