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ReferralExchange

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Toxic environment with inexperienced managers - Customer Service Representative ReferralExchange Employee Review

1.0
5 June 2019
Recommend
CEO approval
Business outlook

Pros

Some of the fellow employees are cool?

Cons

- I was lied to during the interview process about what this position would entail. I specifically asked if we would be making any cold calls and they assured me that we would not. They avoided telling me the truth which is that this is 100% a call center job and that often times you are making cold calls. - I worked here for a short period of time and in that time multiple people were fired and many other people left on their own free will. I was lucky enough to find another job and leave on my own, but I have no doubt that because I wasn’t one of the managers favorites, even though I did great work and was always focused, I probably would’ve been chopped at some point too. - I heard one of the managers (won’t name names now, but if you want to know feel free to ask) say “I don’t want any old people working here.” I’ve also heard from other employees about their discriminatory practices in regards to hiring and promotions. - The “we’re so cool and different and chill” crap is dumb and I saw through it within my first few weeks of working here. They use “fun” to disguise the fact that they don’t know what they’re doing. Like oh if we give these people a free lunch and a beer maybe they’ll forget that all their coworkers are getting fired. - The managers have no idea what they’re doing! You can ask one manager one thing, and then another manager will get pissed at you for doing it wrong. Literally the TRAINING manager who teaches new employees told me to do something one way and it turns out it was completely incorrect!! Figure it out and don’t blame employees for not being perfect if you don’t even all agree on what the right way is.

Explore other reviews about ReferralExchange

5.0
26 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great management bonuses and commission is steady. Remote and hours are awesome

Cons

Hard to know in my position where the next raise will come from and any upward movement

5.0
1 Oct 2019
Recommend
CEO approval
Business outlook

Pros

I've worked many jobs throughout my life and I have never until recently had the opportunity to work for a company that truly cares. Referral exchange is managed by a wonderful and motivating team that builds you up and never puts you down. They go out of their way to show all of their employees how valuable they are. They found a way to create a family. I'm lucky that I had the opportunity to be a part of a company that changes people's lives for the better.

Cons

The only con I can think of is how hard it is to leave. They do so much for you and everyone is positive and optimistic. It made leaving really difficult for me. It's hard to find these qualities in a professional environment.

4
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