lights on but no ones home (everyone's left) - Customer Support Resillion Employee Review

1.0
14 May 2024
Recommend
CEO approval
Business outlook

Pros

Not anymore. just a sad place to be. Customers are asking to recommend other providers / ask where certain members of staff have gone

Cons

Managers are winging it with industries & technologies they don't understand (caused by a chaotic restructure, redundancies, multiple notices) Everyone who kept things moving has been pushed out. Some remaining senior managers cant use basic internal systems including Office... they have to constantly be shown how to use a basic search functions. The whole business is run from a series of out of date spreadsheets and there are constant calls of managers arguing over the numbers. No pay rises, just targets for everyone so that 'we can earn bonus' just because they sacked the sales teams. Even technical delivery people are being made into account managers because clients are going unanswered. Were loosing work because we don't have any staff There is a panicked attitude of 'Say yes, figure it out later'. just trying to win big contracts but nobody is left in the business to do any of the work to make things happen just an overworked upper management who are mostly underqualified for their roles and just trying to make the new CEO happy

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Resillion Response
2y
Thankyou for taking the time to leave this feedback. All feedback is welcomed both positive and constructive. Ideally, we always hope for this feedback to be given be during employment, so we can work with individuals to find solutions together to problems highlighted.

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5.0
5 June 2024
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CEO approval
Business outlook

Pros

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Cons

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3.0
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Recommend
CEO approval
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Pros

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Cons

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