Great remote work and benefits, but lack of progression - Customer Success Manager Reward Gateway Employee Review

4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good remote work, only 1 day per week. Good benefits. Good product. Great learning. Great recognition for hard work.

Cons

No progression plan. Some managers have no knowledge and don’t help progress. Some favouritism.

Explore other reviews about Reward Gateway

5.0
25 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

culture and people, work life balance, incredible benefits

Cons

undergoing acquisition by edenred has a different model and culture

1.0
10 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Before being acquired by EdenRed, RG was a decent company with lower than average salaries but a higher than average focus on benefits and a healthy culture of transparent communication. Doug led with empathy and respect. After he left and Nick Burns became CEO, everything went downhill fast.

Cons

- Tons of layoffs and offshoring labor to cut costs. Leadership openly talked about how roles that were cut or vacated would be left unfilled, with those remaining expected to pick up the slack. - There is almost zero pathway to progression internally. - The product vision is unclear and there is little to no innovation; product is outdated and stale. - Leadership is toxic and does not take accountability for poor decision making. - Honestly everything here was terrible other than my coworkers, who were awesome but so demoralized by the direction of the company that every day left everyone burned out and demotivated. - There's a toxic culture of being expected to put on a happy face and pretend everything is fine, lots of talk of being a family, and then being gaslit by leadership left and right. For being a company with a vision statement of "Appreciation appreciates" (which honestly, what does that even mean lol), you sure will feel not only unappreciated, you'll feel like you're completely dispensable to the company regardless of your performance. And that's because you are completely dispensable.

5
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