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Reynolds and Reynolds

Engaged employer

Job seekers should stay clear of Reynolds - Customer Training Professional Reynolds and Reynolds Employee Review

1.0
4 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Decent job training, company car and gas card, remote work, 401K match

Cons

Before Bob Brockman purchased Reynolds, it was a super place to work. Amazing culture, good salaries, excellent management, opportunities for advancement, wonderful coworkers, the list goes on and on. Basically, it was the kind of company you could see yourself working at for 30 years and retiring from - it was that wonderful. Fast forward, after Bob Brockman purchased the company, he fired or forced retirement of most, if not all of the the long term, most knowledgeable employees. He had every employee complete a Logic test, and if you didn't pass it (subjective), you were laid off or fired. VP's had every possible promotion reviewed through Bob (and/or one of his right hand men), even if they had no direct knowledge of the employee and their capabilities. To replace all the forced retired and fired employees, recent college grads were hired. For most of these new hires, this was their very first real job. They were thrown into the fray without any training and no mentors to help them. As you can image, customers had little to no customer service and issues were not solved. Add to that an archaic DMS system, and customers were not happy. If you enjoy a company that treats their employees as if they were in the Marine corps, you don't mind being just another cod in the wheel, and you are a Yes Man/Woman then you'll love this company. However, if you appreciate the opposite of this type of company you should steer very clear from Reynolds.

Explore other reviews about Reynolds and Reynolds

5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly environment to work in, they provided lunch and my coworkers were very helpful.

Cons

There was nothing bad that stood out to me.

2.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch, the other technical writers are nice to work with. Company benefits have improved in recent years.

Cons

Incompetent DOC Management will drive even the nicest writers away from the company. If you work as a technical writer, you will be underpaid, overworked, and micromanaged. The people in the DOC department are treated differently from others in the company solely because of DOC management rules. For example, supervisors will go through your desk and drawers each week as part of cube inspections, and there are strict rules about what you can and can't have in or on your desks. Because other departments do not do this, the DOC department looks much more sad and gray than the rest of the company. Your badge tracks you at all times throughout the building. If you go to an area of the building that you don't work in, there are good odds management will ask you about that. Management does not care about the tech writers. It's turned even the nicest and most positive people negative towards the department. There are nearly zero writers who have been there longer than 1 year that are positive towards the department. Turnover in the department is crazy. Someone leaves on average every 2 months, so nearly the entire department is different in just 2 or 3 years. Even though the cafeteria is free, the food can be hit or miss.

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