One step forward and two steps back! - Anonymous employee Ricoh Employee Review

2.0
11 Sept 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Diversity of the offering - You have a wide range of products and services to market. Stablitiy of the organization - It is an established company. Not likely to be going out of business. Flexibility of Schedule - It allows for you to manage your day, your way. Established in the Industry - RICOH is a well-known brand.

Cons

Nepotism is rampant - Advancement opportunities are manufactured for a select few. Management - Very few still around who actually know how to "Build" or "Grow" a business. Departmental Silos - Nobody wants to take ownership of anything that is slightly outside their area Compensation not commensurate to the level of responsibilities, particularly when it comes to Sales Process Monster - Difficult to accomplish anything due to tedious, paperwork intensive processes. Territory Assignment Instability - Account assignments and customer relationships severed often. Specialist Program - Great concept....poor execution. No accountability. No sense of urgency. Layers of Management - There are WAY TOO MANY. Too much overhead.

Explore other reviews about Ricoh

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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