- Seniority and efficiency are not financially rewarded or incentivized. Van drivers who have been there over a year are making $24/hour, the same pay as brand new drivers. Van drivers who are doing 20 stops/hour are paid the same as those doing the minimum of 10 stops/hour. Pay for warehouse associates is $20/hour, which is hardly a living wage in Seattle anymore
- There is no focus on or discussion of DEI in the leadership team - I worked with Ridwell for 16 months and they never talked about it. Nearly all of Ridwell's leadership is white males
- Managers insult van drivers behind their backs and blames them for things that aren't their fault. The AM Ops Supervisor said "some of our van drivers are kind of stupid" in a meeting on 4/8 with 10 employees present, and when I challenged them on that they said to me " our Fleet is stupid and lazy". That is incredibly unprofessional and unfair to say, so I reported this to their manager. I was fired one week later
- Managers lie and don't follow through on their commitments. The Operations Manager committed to four meetings with me to give me performance feedback in my new role as AM Operations Lead. He blew off three of those meetings, then blamed me for allegedly not improving my performance and used that as a pretext for firing me
- Leadership is obsessed with money and reducing the "cost per stop" and talks about it constantly - way more than they talk about improving operations or becoming more mission-aligned. Ridwell recycles most of what they collect, but tons more could be recycled with a little extra effort but ends up in the trash because their profits are tied to collecting stuff, not recycling it