Time to be Honest (Partnerships a.k.a. Sales Team Review) - Anonymous employee RightNow Media Employee Review

2.0
17 Oct 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hands down, the best reason to work for RightNow Media would be the people. This is something that our recruiter does really well - she somehow manages to find the best people to fill these positions. Leaving here at 4 on a Monday and 12 on a Friday are also great (but also necessary to maintain sanity).

Cons

I've been thinking for awhile on how to phrase things when speaking negatively about this company. There is a lot of negative on the sales side, and that is no secret. First off, the micromanaging has got to stop. We are all adults, and while it is an "expectation of our job to get off to a fast start" at some point you have to learn how to trust your team a little more. Know that just because someone isn't jumping straight to the phones doesn't mean that they aren't working. Second, the empty promises and dangling promotions has got to end. That is so unhealthy and honestly it's tacky. If you're going to promote someone, then promote them. Don't dangle something in front of them and keep pushing it off because you want to use them for more bookings, demos, etc. There is no trust between the employees and leadership here. No one believes that leadership actually has their best interest at heart, despite the talks of them wanting to make sure we can "provide for our families". They have the interest of the company in the front of their minds, not their employees. Take a look at what Popeye's had to do...they had to learn to focus less on the bottom line and more into their franchisees. They had to rebuild trust. We have spent time and resources producing a documentary on Popeye's and are even featuring their CEO at the conference, but do you believe in the things that you produce? Take a look at how close together these positive reviews are coming in. Notice a trend? Stop asking employees to write bogus reviews just to help our online perception. This should be a place where potential candidates can come to get a honest picture of what working for this company is like. When you are flooding the review's with positive reviews (that you have asked for) it skews that. That's one of the biggest issues with this company. You manipulate, exaggerate, and present misleading data to get the results you want. Some of us have left great jobs where we had stability to provide for our children based off of false pretenses. There are technically 4 team leads on the floor, and although it is easy to become frustrated with how they are performing most of us know it is coming from above them. Their manager pressures them with goals that causes them to behave irrationally with their teams. It's not your fault, but the heavy turnover of employees will never end if you don't start painting an honest picture of the job online, in interviews and change business practices internally.

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RightNow Media Response
9y
We’re sorry to hear that you didn’t enjoy the time but our partnerships team. We have always encouraged everyone to tell their story so newcomers are able to get different perspectives of what its like to work with the team at RightNow Media. We’re also very intentional about making sure anyone who joins the team gets a chance to see what its like firsthand to serve the Church. Our Partnerships Team is committed to helping people develop. Too often companies just throw people into the deep end and they are left to try and make it on their own. Which is why we have 8 Team Leaders for our Partnerships Team who are committed to helping people develop. That starts from day one when we have our team go through the Ideal Team Player Series that we created with NY Times Bestselling Author, Patrick Lencioni. We continue that by trying to spend some time each week offering advice on how you can advance the mission and better take care of your family by improving performance. Promotions at RightNow Media are real for those that have the work ethic, experience and attitude to help us advance the mission. Just this Monday in our Partnerships Team meeting we were able to celebrate the growth of the team by recognizing over a dozen people who have been asked to take on new positions recently. Its one of the highlights when we’re able to reward people who have the hunger to advance the mission and that is seen in their performance and their attitude. And we’re extremely committed to our families. We love families and go above and beyond to support families in several ways. For one we have family friendly hours. For those that spend their time in the office, we’re not working nights or weekends. When we’re here we’re focused on the mission and when we go home we’re encouraging people to be full present with their family. For those that have to travel we award Comp Time that allows them to catch up on time with their families for the time they spent away. In addition to that we financially go above and beyond to support growing families. Which is why in addition to the over $1,000 we contribute to health savings accounts (for families on our medical plan) we also reimburse the first $3,000 in hospital bills when you have new additions to your family or if you feel led to adopt. The bottom line is our mission is to serve the Church and advance the kingdom of God. Our intention is to develop talented Christ followers to help them advance the mission and hopefully grow in their careers if they are able to put in the work and have the drive to get there. We’re sorry you didn’t enjoy the time here but wish you the best of luck in your future endeavors.

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5.0
6 May 2026
Recommend
CEO approval
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Pros

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Cons

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1.0
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Recommend
CEO approval
Business outlook

Pros

There are many incredible people at RightNow Media. The organization's mission is powerful and does help churches, schools and businesses.

Cons

I would not recommend joining the sales organization. In fact, I am actively exploring opportunities elsewhere because the environment has become difficult to navigate and, in my experience, does not support healthy professional growth. Much of what has been written about Merry aligns with my experience. The favoritism, inconsistency, and lack of objectivity in decision-making are unlike any workplace I have encountered. I say that as someone who was often on the favorable side of those dynamics and benefited from opportunities that were not equally available to everyone. I have watched talented, hardworking, and genuinely mission-driven employees fall out of favor with leadership, sometimes with little clarity as to why and with no realistic path to rebuild trust or recover professionally. Meanwhile, others receive opportunities and support that appear disconnected from objective performance. What makes this especially unfortunate is that the organization itself has tremendous potential. The mission is meaningful, the product makes a positive impact, and there are many outstanding people throughout the company. However, it is disappointing that these leadership issues have been allowed to persist for so long because they continue to undermine what could otherwise be a truly exceptional organization. For anyone considering joining, understand that this is not an environment where open dialogue, constructive feedback, or challenging the status quo are consistently welcomed. The culture is characterized by a high degree of micromanagement and a significant lack of trust. Employees who thrive here tend to align closely with leadership's views and avoid expressing dissenting opinions. My advice would be to go in with your eyes open. If your goal is to help contribute ideas, challenge assumptions, and help shape the direction of the organization, you may find the experience frustrating.

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