Working at Ring - L1 Customer Support Agent Ring Employee Review

- lots of people care about the work - lots of cool projects to dig into and grow from

- owned by Amazon so you'd have to tolerate the constant threat of layoffs (I guess that's most big tech companies nowadays) - heavily pushing us to utilize AI solutions anywhere we can - not a lot of room for upward advancement

Free lunch and good snacks

The work culture is toxic. No one knows what’s going on and refuses to fix problems. CEO will contact you on weekends. No work life balance. There were launches where we would sleep only 2-3 hours a day for weeks. You will work through holidays and there is no overtime or any thanks for your effort. People will always point the finger at others and find one person to blame and that person will be punished via demotion. No accountability from the top and no patience. Others at the top will take credit for your wins and you will be punished for anything that goes wrong. Harassment is rampant. Women are not safe in this workplace. People of color are not safe. People are encouraged to bully each other and talk behind each other’s back about their personal life. There is no professionalism. People are quick to backstab you here. You can give up your whole life for this job but there still won’t be a ladder to an upwards position.