Fast paced work environment - Customer Service Representative Rippling Employee Review

4.0
9 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Never bored, decent benefits, remote work, annual work from home stipend

Cons

Working outside work hours often, pay is mediocre, US employees on support are hourly with PTO/Sick time that needs to be accrued, whereas the India employees on support are salaried with unlimited PTO/sick time, so it’s not really proportional for US employees, as the team in India requests so much time off, which limits US employees abilities to request time off as support teams have limits on how many people can request off at a time.

Explore other reviews about Rippling

5.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

- Culture encourages extreme ownership - Company has very specific preferences around how to effectively work and collaborate which is widely emphasized. This type of clarity is mostly refreshing. - The continued investment and execution (now with AI) is inspiring. - Great place to be if you want to be push the boundary of what is possible. Feels like Rippling is uniquely positioned for this moment with the right platform and leadership to win.

Cons

- The number of products can be overwhelming although many teams are specialized. - Things break and customers have issues due to huge variation in use cases and the speed of innovation. Can cause a lot of distractions.

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