Disrespectful Management Results in Toxic Workplace - Anonymous employee Robinsons Bookshop Employee Review

I have never been treated so poorly by an employer as I had when I worked for Robinsons. The owner has a hostile attitude and is constantly belittling staff members, even when approached for assistance. The owner will often berate you in full view of customers making them (and yourself) clearly uncomfortable. Any criticisms are not provided in a constructive manner but are often personally motivated and communicated rudely in full public view. Staff are expected to work extra hours and are neither compensated nor thanked for their time. All times recorded by the JOLT app are edited to reflect rostered hours only and any time taken to close the store or do other tasks that management has requested be done is ignored. Exploitative tactics are used to get staff to perform tasks beyond their roles. Management will ask for feedback but be warned they do not really want to hear it, any feedback provided will be dismissed, ignored or rebuked. Communication is shaky at best. If you generally need assistance it is impossible to get a hold of the right people; emails go unanswered for weeks at a time and phones will ring out. Communication is often only extended by management for the combative reasons I've already mentioned.