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Robinsons Bookshop

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Robinsons Bookshop Reviews

1.6

10% would recommend to a friend

(43 total reviews)

11% positive business outlook

Robinsons Bookshop has an employee rating of 1.6 out of 5 stars, based on 43 company reviews on Glassdoor which indicates that most employees have a poor working experience there.

Reviews by job title

43 reviews
1.0
13 July 2018

The Worst Company I've Ever Worked For

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've made some really good friends The teams are really close because we all have to go through the same awful treatment from the co-owner

Cons

Where do i even begin? I was a store manager and the phone calls i would get (almost one every 30 mins) would almost reduce me to tears. The language used by the co-owner was aggressive and the tone was always meant to insult. I witnessed first-hand how awful the co-owner is, it was bullying in the worst degree and because she co-owns the company there's nothing to do but leave. She watched me and my employees over the security cameras in the store and would call maybe 5 times a day to order us to do something else or order us to be aware that she was watching and make sure we were 'doing the right things'. She would watch us over the cameras then call and order me to tell off one of my employees because she didn't like what they were doing. I was made to come in before hours and stay back to clean and was not paid. Nothing I ever did was good enough for them. I pushed myself to my limits and there was no recognition. The micro-managing drove us all mad. I ended up being fired and whilst you might think that I am trying to get revenge on the company i am not. What they did was wrong. I was fired without notice and had no idea what was happening. I had to cancel the lease on my apartment and move in with my parents. I wouldn't have cared that I was fired as I was looking for a new job but there were no pre-meeting or reviews on my performance or anything. I'm friends with a lot of the other managers still as we've got a common enemy and I'm not the only one who has been fired without a moments notice or any warning. I HIGHLY RECOMMEND NOT WORKING FOR THIS COMPANY!!! You will end up regretting it in the long run! I have been working in bookstores for a long time and have never had any complaints on my work ethic or personality and in my interview i was told that i would be a perfect fit for the company so it was a huge surprise to be fired on the spot. I was hired as a store manager as was the description on the job title at the interview but when i was hired i was told i was a store supervisor NOT a manager. All the store supervisors, no matter of their experience was a supervisor, we didn't have the same control as a manager and therefore we felt inferior. I didn't have the power to do anything in my store and therefore was at the mercy of being ordered around by the co-owner. That's why they're THE WORST COMPANY TO WORK FOR!!

1.0
18 Mar 2019

Disgusting treatment

Recommend
CEO approval
Business outlook

Pros

The people in the stores are amazing

Cons

While seemingly delightful, Robinsons Bookshop is a veritable hell for its employee's. The owner is a cruel, vindictive woman who enjoys humiliating and degrading her staff to the point of tears in front of customers no less! She watches you over the security cameras, complains at you even if you're doing the job correctly and is only satisfied if you are miserable. I have never seen such disgusting treatment of staff, she should not be allowed anywhere near casuals as all she does is frighten them. Not to mention she would randomly stop into the stores, for no valid reason and make useless comments and degrade us seemingly for the fun of it. The owners are money hungry and don't care about books or staff, only profit. Its completely disgusting.

1.0
15 June 2018
Recommend
CEO approval
Business outlook

Pros

Stores look great. Other staff/peers are close and have each others backs (often a direct result of combative attitudes from upper management)

Cons

I have never been treated so poorly by an employer as I had when I worked for Robinsons. The owner has a hostile attitude and is constantly belittling staff members, even when approached for assistance. The owner will often berate you in full view of customers making them (and yourself) clearly uncomfortable. Any criticisms are not provided in a constructive manner but are often personally motivated and communicated rudely in full public view. Staff are expected to work extra hours and are neither compensated nor thanked for their time. All times recorded by the JOLT app are edited to reflect rostered hours only and any time taken to close the store or do other tasks that management has requested be done is ignored. Exploitative tactics are used to get staff to perform tasks beyond their roles. Management will ask for feedback but be warned they do not really want to hear it, any feedback provided will be dismissed, ignored or rebuked. Communication is shaky at best. If you generally need assistance it is impossible to get a hold of the right people; emails go unanswered for weeks at a time and phones will ring out. Communication is often only extended by management for the combative reasons I've already mentioned.

Viewing 1 - 3 of 43 Reviews

Glassdoor has 53 Robinsons Bookshop reviews submitted anonymously by Robinsons Bookshop employees. Read employee reviews and ratings on Glassdoor to decide if Robinsons Bookshop is right for you.