Leadership is non-existent - Account Manager Rocket Travel Employee Review

1.0
24 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Most employees are exceptional and collaborative. Decent benefits including yearly travel stipend to use on their products and monthly cell phone reimbursement.

Cons

Tech integration with parent company has resulted in most employees being forced to work in multiple time zones resulting in burn out and poor work/life balance with concerns of layoffs for duplicate roles in the future. A new enterprise account management team was created in 2022 and the leaders of this team lack the basic knowledge to effectively manage the partners under their portfolio. As a result of hiring these leaders externally with no company knowledge, this team has single-handedly killed the culture many before them worked so hard to build, including, but certainly not limited to, enabling growth from within their team, women empowering other women, accepting constructive feedback from their employees, and making diverse hires. If you are not a white woman, your work will not be valued and the only choices are to become a "Yes-person" or risk losing your job. The microagressions from the leaders of this team included microinsults, microinvalidations, and their personal favorite, microexclusions. They embody the classic character traits of 'the mean girls that peaked in High School' and now only obtain their happiness by belittling and intimidation. One of the leaders of this team has never managed people and it is obvious in the leadership style they have chosen - a dictatorship. They speak over individuals during meetings and turn down alternative solutions when they do not like who has pitched them. Most importantly, they have received multiple complaints about their leadership style from multi-million dollar a year revenue generating partners, specifically sharing with Senior Leaders their dissatisfaction with her management because "she is unable to bring anything new to the partnership" and "she is only good at reiterating things smarter people in the room have already said". However, instead of addressing this, the senior leaders of the company have chosen to shield the rest of the company from this reality in an effort to hide their poor hiring decision with this individual. A hiring decision that was awarded without merit, to a personal friend of the head leader of the company, and without the opportunity for others to apply/interview, completely contradicting the companies narrative of fair hiring practices. The company used to encourage mentorship, growth from within, diversity, equity, inclusion, and a healthy work/life balance. Regretfully, these are no longer a priority and have been devalued in the past year.

Explore other reviews about Rocket Travel

5.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Interesting work, a founding team that constantly challenges and grows their team

Cons

Its been a while since I've worked at Rocket - things have likely changed

2.0
20 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the travel, sometimes overseas - decent reimbursement for food, flights, etc as long as you aren't crazy about it - lots to learn since Rocket Travel is part of Agoda (huge company) - anybody not in management is usually pretty cool and often very knowledgeable

Cons

- worklife balance depends on your manager - overwork culture in general - a lot of people as managers who have no business being there - dated tech in places, regularly heard complaints from people who worked on it (the phrase "when it's bad it's so bad" was used at least once) - Agoda controls everything and is overseas, so US workers often accommodate with very early morning or late night meetings and by the time I left overseas people were accommodating the US less and less - zero to plenty of control over your career, depends on your manager - salaries and benefits are meh when you think about how stressful it is to work at Rocket Travel/Agoda - tend to hire at one level, then give you bad evaluations when you aren't performing at another level that you would expect to get paid 10K+ more for - had a massive layoff a couple months ago, they weren't heading anywhere good when I left and I don't think they're going to any time soon

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