Rocket Travel Reviews

4.0

73% would recommend to a friend

(52 total reviews)

Damien Pfirsch

53% approve of CEO

61% positive business outlook

Rocket Travel has an employee rating of 4.0 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket Travel employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

52 reviews
1.0
24 Apr 2023

Leadership is non-existent

Recommend
CEO approval
Business outlook

Pros

Most employees are exceptional and collaborative. Decent benefits including yearly travel stipend to use on their products and monthly cell phone reimbursement.

Cons

Tech integration with parent company has resulted in most employees being forced to work in multiple time zones resulting in burn out and poor work/life balance with concerns of layoffs for duplicate roles in the future. A new enterprise account management team was created in 2022 and the leaders of this team lack the basic knowledge to effectively manage the partners under their portfolio. As a result of hiring these leaders externally with no company knowledge, this team has single-handedly killed the culture many before them worked so hard to build, including, but certainly not limited to, enabling growth from within their team, women empowering other women, accepting constructive feedback from their employees, and making diverse hires. If you are not a white woman, your work will not be valued and the only choices are to become a "Yes-person" or risk losing your job. The microagressions from the leaders of this team included microinsults, microinvalidations, and their personal favorite, microexclusions. They embody the classic character traits of 'the mean girls that peaked in High School' and now only obtain their happiness by belittling and intimidation. One of the leaders of this team has never managed people and it is obvious in the leadership style they have chosen - a dictatorship. They speak over individuals during meetings and turn down alternative solutions when they do not like who has pitched them. Most importantly, they have received multiple complaints about their leadership style from multi-million dollar a year revenue generating partners, specifically sharing with Senior Leaders their dissatisfaction with her management because "she is unable to bring anything new to the partnership" and "she is only good at reiterating things smarter people in the room have already said". However, instead of addressing this, the senior leaders of the company have chosen to shield the rest of the company from this reality in an effort to hide their poor hiring decision with this individual. A hiring decision that was awarded without merit, to a personal friend of the head leader of the company, and without the opportunity for others to apply/interview, completely contradicting the companies narrative of fair hiring practices. The company used to encourage mentorship, growth from within, diversity, equity, inclusion, and a healthy work/life balance. Regretfully, these are no longer a priority and have been devalued in the past year.

1.0
29 July 2024

Just don't

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A coffee machine that cost nearly half your salary that only works half the time. It's good coffee when it works, though. Too bad no money for additional salary or bonuses. You'll trauma bond with your colleagues and become really good friends with them as well.

Cons

I reported my team leader for sexual harassment. Nothing happened to him, but I did get put under a microscope myself, being gaslit into thinking I had a terrible performance, though super oddly it was only select leadership that thought that, and none of my peers. Then my direct manager accidentally told me a candidate's salary, and when I asked for a raise accordingly she tried to get me put on a PIP. Then they gave me the bare minimum bonus because "performance," though again they couldn't pinpoint any specific issue and none of my peer reviews indicated the same. Then I quit, and I found out that my previous report had not been logged anywhere at all with "HR." Then I submitted a detailed report to the parent company HR, Agoda Travel, only to be ignored for months and finally when I was like HEY WHAT IS GOING ON OVER THERE they responded that there wasn't much they could do as I'd left. As for the consequences that my team lead faced? He was made CEO. Also the pay is terrible, the products are terrible, and you're "a family" so you're expected to just carry on. #thistrain

2.0
29 Apr 2025

Burnout is Inevitable - Unfortunately

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO policy (though hard to actually use) - Talented, friendly teammates who genuinely care - Competitive salary and benefits - Great exposure to travel tech and operational knowledge

Cons

- Unmanageable workload with unrealistic expectations - Recent mass layoffs (60+ US based team members) have left remaining teams overextended and demoralized - U.S. employees now report to Bangkok, creating unsustainable working hours and communication challenges - Increasingly toxic leadership with little support or recognition for contributions - Shift in culture post-Agoda takeover has made the environment feel unstable and undervalued

Viewing 1 - 3 of 52 Reviews

Glassdoor has 55 Rocket Travel reviews submitted anonymously by Rocket Travel employees. Read employee reviews and ratings on Glassdoor to decide if Rocket Travel is right for you.