jack of all trades master of none - Engineer Rocketium Employee Review

It is sad to see you vent like this after all the good work you did over the last few months. I wish we could have worked together longer but clearly there were issues that prevented us from doing this. My comments below:- • On-boarding process - Thanks! This is a point of pride for us and something we are continuously improving. • Changing feature priorities - We do our best to balance being nimble and structured. We laid out our 2022 product roadmap and most of our work has been from it. It is natural to move on from features after wrapping them up. That has nothing to do with a pivot. • Business pivots - Pivots are a part of startup life and I have spoken about them openly here - https://www.youtube.com/watch?v=t1WjLqejldI. We have not changed our business focus since 2020 when we launched our creative ops platform. • Underlying product issues - Like every other product, we have our share of bugs. I have written about this too publicly - https://www.linkedin.com/posts/satejs_worldclass-activity-6900011959706624000-0oje. • Growing revenue by fooling, massive business losses, ... - This is incorrect. Most of our customers are enterprises (67% by count, 76% by revenue). Not only do they not leave us, they expand over time. Our 12-month net revenue retention is 129% and going higher. • Most revenue is from 3 or 4 customers - This is incorrect. Only 23% of our revenue is from our top 4 customers and 40% from our top 10. • Low adoption and incorrect positioning in media - We regularly look at our Weekly Active Users, % of active users, and % of credits used. This helps us identify both high-potential and low-usage accounts. None of this is shared or discussed publicly so not sure of the media positioning you are talking about.