Great Co-workers! Fun Products! - Customer Service Representative SAIC Employee Review

4.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Significantly better benefits than those offered by previous companies on the same project. A higher number of staff than in previousf employers on the same contract.

Cons

It's retail; sometimes customers have unreasonable expectations. People often take out their life frustrations on us. There are sales involved as well. I have heard that some people feel that the eleventh commandment is "Thou shalt give customer service staff a hard time."

Explore other reviews about SAIC

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Exciting work load that is consistently evolving.

Cons

work hour flexibility is limited to a two week period.

3.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Current Leadership: The management structure has stabilized significantly, and my current supervisor is excellent—supportive, engaged, and great to work with. Excellent Team Culture: The coworkers here are fantastic. There is a strong sense of camaraderie, and the team is incredibly supportive. Strong Compensation & Growth: The base pay is competitive and fair, and there is excellent opportunity for extra pay and overtime. From a professional development standpoint, I have learned an immense amount in my field over the past year. Enjoyable Travel: Excellent opportunities for work-related travel that adds great variety to the day-to-day routine.

Cons

Management Inconsistency Early On: My first supervisor took zero interest in team well-being, or development and the second had significant temperament issues that ultimately led to their departure. While it has been resolved now, Apparently management here like a lot of places is hit and miss. Heavy Workload: The workload can feel a bit overwhelming and intense at times. Striking a consistent work-life balance remains a challenge under the current demands. Role Expectation Mismatch: Some of the technical responsibilities and projects I have handled since joining were not clearly outlined or explained during the interview process. Navigating these unstated expectations alongside an already heavy workload has been a significant challenge.

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