Great coworkers and benefits, but leadership lacks diversity - Director of Care Management SCAN Health Plan Employee Review

I handle technical support, system maintenance, and process improvement work that directly impacts how the health plan operates for senior members. The team is experienced, and people help each other when complex issues come up. The pay is good, and there's healthcare coverage, a 401k match, and generous PTO. The hybrid setup is another pro.

Major system rollouts require excellent cross-team coordination, but communication is patchy at times.

The location is decent enough, and the commute did not make things worse than they already were.

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.