Pros
• Tremendous hands-on exposure to SaaS, e-commerce strategy, and omnichannel implementation. • Opportunity to lead high-impact projects and directly influence merchant growth. • Fast-paced environment with autonomy to execute ideas. • Regional collaboration gave visibility into broader APAC operations.
Cons
• Leadership support is inconsistent. Feedback often feels vague or performative, making personal and team development difficult. • Emotional toll is real. You’re expected to absorb merchants’ frustrations without adequate internal protection or buffers, which leads to burnout and internal self-doubt. • Internal communication can be lacking, with some managers not demonstrating real investment in people growth. This fosters a culture of overthinking, second-guessing, and self-blame. • Career progression paths and recognition systems are unclear and sometimes politically skewed.