Great place to work - Customer Experience Specialist SMI Group Employee Review

5.0
5 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Thrive on customer values and always have their best interest at heart. Look after the team and always looking to improve on staff wellbeing

Cons

Constant changes. Nothing else really

Explore other reviews about SMI Group

1.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

4pm finish but that’s about it really

Cons

Extremely clicky work environment and very judgey towards staff that aren’t within that group

5.0
26 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It’s a fast growing company. Great opportunities for progression. SMI helps you achieve your career goals in whatever department you desire. Management and Senior staff are great at listening to feedback and making positive changes to the business if requested. SMI is a Brethren company which makes it unique to any other company I’ve worked at before. Being a Brethren company is no problem and makes no difference on working day to day. However they are some of the kindest, most generous people you will ever meet/work with.

Cons

The only thing I can think of is sometimes there isn’t enough desks if a lot of staff are in for power week. Although this is to be expected with a fast growing business and I’m sure it will be remedied soon.

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