1.0
6 May 2014
Current employee, more than 5 years
Everett, WA
Recommend
CEO approval
Business outlook
Pros
Pay is good. Many of the co-workers are amazing people who love what they do. Job security.
Cons
High stress work and environment. It's shift work so the hours are terrible. Constantly understaffed which means employees are forced to work mandatory overtime on a very regular basis (often 1-2 times a week). It is obvious that management doesn't care about the employees- we are just a number and a warm body in the seat. 2014 brought a change to the schedules call center staff was offered; going from four 10hr shifts to five 8hr shifts = one extra day of commute, one extra day of childcare needed, one less day off, 5 opportunities to be mandated to work a 12 hr overtime shift instead of 4.