25 July 2018
Anonymous employee
SOLS Foundation Response
7yDear Anonymous,
We are sorry you had an unpleasant experience while with us. Whether what you mentioned is true (or based on limited research or lack of clarification) is something that only you can be responsible for. We have always improved based on our team member’s open, direct communication with us. It is easier to trust the words of someone who is able to put their name behind a comment. We have lasting, amazing relationships with our team, both current and previous that we value deeply, thanks to their communication and faith in us.
Many of the points you mentioned have already been clarified and cleared previously, so won’t elaborate on that once again.
The only things we would like to confirm is that SOLS Health abides strictly to the ethical code of the medical profession, and many of the psychologists there also work with other clinical psychology practices- and thus are completely neutral and committed to their profession. In any clinical psychology practice, the psychologist is only able to do their best based on the individual's attitude towards the sessions... it is up to the patient/client to put in the effort and commitment to get the full benefit of the support provided. In fact, many SOLS Health professionals go above and beyond the call of duty to care for our team members who require support- to the point of hosting them in their own homes when in need of 24 hour monitoring. The families of team members they have cared for have nothing but the highest praise for SOLS Health’s professionalism- something we are so proud of them for.
Our HR team takes great effort to ensure the team is fully aware of the contracts signed multiple times before onboarding, and even has contract explanation sessions with each team members BEFORE signing. At any point, the team has the opportunity to not sign the contract, which we completely respect and encourage as it is far better for them to find a organization they are a better fit with. In fact, this is something we hope more potential team members do, not only with us, but with any opportunity they are considering! Especially in an NGO, flaky team members only end up hurting the communities they set out to empower.
Unfortunately, our CEO does not have personal connections that help fund any programmes or projects we run. Every grant or project that is awarded to SOLS goes through a strict tendering and application process (ask any NGO or Social Enterprise in Malaysia of the process- it is not easy). But please do your own research into the partners we work with the application steps if you are truly interested in the truth =)
As always, please do email us so we can seriously look into your grouses. We don't believe in 'perfect' organizations, but we do believe in doing our best, with the team we have and are always open to feedback and suggestions that we can implement to become better in the long term <3