Not Worth The Stress - Customer Service Representative (CSR) Saatva Employee Review

2.0
24 June 2020
Recommend
CEO approval
Business outlook

Pros

Flexible Hours and some chips & coffee

Cons

Favoritism High-school drama & environment. Gossipers and instigators that are on management-level who talks about others behind their backs. The pressure to always make sales and forced to lie to customers to make sales Terrible management that doesn't listen to the workers. Management is aggressive/passive-aggressive. Pizza parties to cover-up issues that were left unsolved. No sense of loyalty. No yearly increase pay, you have to make sure they like you if you want a chance of pay-raise. You have to ask for a raise and the answer is usually "due to the economy" even if they have just made millions of dollars over a holiday weekend.

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Saatva Response
4y
Thank you for taking the time to leave this review. While we are disappointed to hear that you have had some negative experiences, we have been working hard to put processes in place that ensure regular salary reviews as well as regular calls for employee feedback. We hope that you are able to utilize these tools, and we always invite employees to reach out to management or HR with questions or concerns.

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5.0
3 Apr 2026
Recommend
CEO approval
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Pros

Great benefits after 90 days, lots of snacks, paid 45min lunch break and 2 15min breaks, beautiful showroom.

Cons

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4.0
8 Apr 2026
Recommend
CEO approval
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Pros

It’s growing fast! Has potential

Cons

Please only enter this company through a car role if you plan to stay in customer service forever.

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