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      Technical Support - Technical Support Advisor Sage Employee Review

      2.0
      10 June 2016
      Technical support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Weekends off and good hours. Pay is ok. Last manager I had was the best manager I have had, could not fault her.

      Cons

      After a company restructure I left like I was being treated like a child. Got asked to take another skill on and the promise of extra money for the extra work. Started the weeks training for the new skill only for it to be cancelled with 2 days of finishing, due to queues on he phones. Got told I would not have the chance to finish the training however would be getting the skill anyways and would not get any pay increase which was promised. So more work for same pay as other with less work I think is highly unfair. Had 4 managers for the year and a bit I was there which made me feel my development was stunted however my last manager could not be faulted in the slightest, best manager I have had. Thought I would be there for life but couldn't of stayed longer than I did.

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      5.0
      5 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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      Sage Response
      2d
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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