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      Sage X3 Sales Team Leadership is Toxic - Strategic Account Manager Sage Employee Review

      1.0
      3 Feb 2017
      Strategic account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Hmmm..., I'm thinking... Good insurance and other benefits.

      Cons

      Sales leadership for the X3 team are reading from a 1970-something Glengarry Glen Ross playbook that would make Alec Baldwin's character Blake blush and shake his head. The "QBR" quarterly dressing downs of the X3 sales team are more Full Metal Jacket in delivery and value. The duplicity of the X3 Sales Leadership in misrepresenting its tactics internally and to its channel is infuriating. There was an over-hiring of sales staff with nearly zero marketing generation support, making the chances of meeting the (doubled from last year) quotas impossible. Great sales talent have been driven out of the X3 team and out of Sage.

      avatar
      Sage Response
      9y
      The Enterprise business recently entered a period of significant investment and growth. X3 has become one of Sage’s flagship products and as part of the investment plan we recruited more colleagues to support our growth going forwards. We are pleased to say we have some fantastic colleagues in the X3 team - from sales, marketing, support and product design. CLOUT, Atlas Cloud, and BrightBridge are examples of our ability to handle larger customers' needs with X3 - borne out by our team's ability to really make an impact. David Watts, our vice president for enterprise in UK and Ireland, said "Over the last 12 months, we've really underlined our commitment to working with larger enterprises and embracing smart partnerships that contribute to making our X3 business management solution more beneficial and appealing to enterprise businesses." This goes to show the changes made to the X3 team are really working. Thanks for your feedback and we wish you every success with your career.

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      5.0
      21 June 2026
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      2w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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