Sage

Cattle mentality for call center employees - Anonymous employee Sage Employee Review

2.0

11 Dec 2014

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Stable employment, they rarely lay off call center employees Casual dress code (sneakers, t-shirts)

Cons

No room for professional growth. You can be stuck answering phones for years before a promotion opportunity comes along. Sales engineers are usually the first people to be let go when there is a layoff. Annual "raise" is a joke. Consider yourself lucky if you even get 2-3%, some years you may not get one at all. Call center employees are overworked and underpaid for what they do.

2.0

8 June 2026

Account executive

Recommend

CEO approval

Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

Sage Response

Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.

Cattle mentality for call center employees - Anonymous employee Sage Employee Review

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