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      Organizational challenges, post-acquisition shifts at Sage Intacct - Customer Success Sage Employee Review

      3.0
      13 Apr 2024
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      I had the opportunity to work at Sage Intacct several years before it became Sage, during which I appreciated many positive aspects such as supportive management, excellent colleagues, and a strong company culture that fostered a sense of unity. Collaboration across all levels of the company hierarchy was highly enriching and productive, actively encouraged, and duly recognized by the management.

      Cons

      Following the acquisition by Sage and subsequent changes in leadership, there was a noticeable shift in the work environment. While I still had positive experiences collaborating with old teams and new teams, there were challenges arising from shifts in local NA leadership and Sage UK teams killing off Sage Intacct teams. The changes resulted in limited opportunities for career advancement, as management seemed to dictate career paths rather than empowering individuals to chart their own growth, and work being handed over to UK teams. Micromanagement became prevalent. Cross-collaboration was micromanaged, and project allocation became less available and restricted, leading to a reduction in opportunities for professional development and advancement. Additionally, previous contributions to the company seemed to lose visibility and recognition, under the new management structure, There was also little to no recognition for your current work as well, leading to a sense of working without visibility or appreciation under the new management. Overall, while my initial experience at Sage Intacct was rewarding, the post-acquisition changes introduced some organizational challenges that affected the overall work experience.

      avatar
      Sage Response
      2y
      Thank you for your feedback. We are sorry to hear that you did not have the most positive life at Sage experience after the Intacct acquisition and have taken note of your concerns for continuous improvement. We have been moving toward a more centralised, more global approach to working which has required us to streamline processes and reorganise the way teams work. That being said, we have made these changes to create more and better quality opportunities so we are saddened to know that the opposite was the outcome. With our Talent Marketplace platform, we will continue to empower colleagues to take charge of their career development and your feedback shall go a long way in helping us shape how we do this. We wish you all the best in your new career adventure!

      Explore other reviews about Sage

      5.0
      21 June 2026
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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