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      Get your experience and move on - Technical Support Advisor Sage Employee Review

      3.0
      2 Jan 2016
      Technical support advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great peers to work with. Management will help you with your personal and career development. 9 to 5 Monday to Friday , 25 day holidays, free snacks and lunch, really cool new state of the art office space. laid back working environment (if your into that) the new CEO shows promise for the company. everyone is exciting about the new cloud accounting product but im yet to be convinced on it.

      Cons

      For a technology company that have the worst internal commutation systems I have ever seen or worked with. This is a company with a CRM offering to its customers and yet they use a program that looks and works likes it is from the 80s. Products are not great to work with or support , I am forever telling or explaining to customers about product limitations. There installation of one of the flag ship products is an absolute disgrace, millions is being spent on installation ever year wasting both staff and customers time. Very slow to improve processes and approach to customer services can be backwards at times. The pay is terrible.

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      5.0
      21 June 2026
      Professional services consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
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      Sage Response
      2w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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