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      Quickest way to lose lifespan - Customer Success Manager Sage Employee Review

      1.0
      21 Oct 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The guy who does the coffee is great. That's about it.

      Cons

      Expected to work longer hours, micromanagement, No care for customers anymore, poor leadership. Employees suffering from Anxiety due to being overworked.

      avatar
      Sage Response
      1y
      We're grateful to receive your feedback and sorry your experience working at Sage wasn't positive. We'd like to point out that Sage places the customer at the centre of everything we do. In today's rapidly evolving landscape, this involves ensuring that our customers have the best solutions available so they can truly thrive. Sage is doubling down on this commitment in FY2025 as we explore new ways of delivering value to our customers. We recognise there's room for improvement and have taken note of your concerns for this reason. We wish you all the best in your career going forward!

      Explore other reviews about Sage

      5.0
      5 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      avatar
      Sage Response
      19h
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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