The way we plan things and then roll them out is very poor and ideally the whole process needs to be reviewed. We currently have changed the entire sales floor, only to the detriment of the sales staff. Apparently it was a good idea to change every sales persons base of customers and increase their target, so now nobody has any pipeline and have to start again from scratch. We also now have a "specialist team" that know less than the main sales staff but get paid more. We also have a director that rarely visits the office and we have a team of managers who take no accountability and spend most of their time hiding from the sales people. Any feedback offered is not taken well and seen as being negative.
Also we seem to have manager favourites that are allowed to work adjusted shifts, these people leave the office around 4/4:30 but no work is being done before 9am.
Finally the culture being generated by the managers is worrying, no accountability, people hiding data and also finding out how we can take orders off sales people rather than celebrating the wins.
