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      Disappointing - Web Experience Manager Sage Employee Review

      3.0
      18 Nov 2024
      Web experience manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent, annual bonus, some of the people are very good

      Cons

      Painfully outdated technology that makes it impossible to do your job at times. Senior Leadership Team's recent 'announcement' that all colleagues must be in the office at least 3 days per week (despite knowing that offices aren't big enough to accommodate everyone). Internal processes are poorly managed. Stream of constant changes made difficult by poor communication between teams.

      avatar
      Sage Response
      1y
      Thank you for leaving us your feedback. Hybrid working is core to strengthening our human-centric culture, in which the well-being of our colleagues is at the centre. We shall be working with our Places team to ensure that our office experience is empowering for our colleagues. We are also working to improve communication where there may be gaps and continue to streamline our work. These things take time, but we are confident that we're headed in the right direction. Please ensure that you're constantly leaving us your thoughts internally as this helps us know where the barriers to be knocked down are.

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      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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