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      Dante's Inferno - Ninth Circle (Treachery) - Senior Customer Service Representative Sage Employee Review

      1.0
      9 Feb 2016
      Senior customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Bullying by both your co-workers and management. Treachery and back stabbing. You'll get thrown under the bus (and backed over as well) if it suits an ends to a mean for someone to get any benefit for themselves. Cut throat advancement. Lots and lots and lots of stress. There is NO work life balance for the call center staff. You'll be treated like an expendable commodity; here today to fill a cubicle gone tomorrow with the lay-offs. Human resources is completely disconnected or actually connected and doesn’t care. They are nowhere to be found. You will be managed through threats and intimidation and belittlement. And constantly set up to fail. And these my friends are the Pros of working for this company.

      Cons

      The pros are so bad the cons seem like "paradiso". Abandon every hope ye that enter.

      Explore other reviews about Sage

      5.0
      5 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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      Sage Response
      19h
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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