Poorly managed Epic training team - IS Educator Saint Luke's Employee Review

2.0
23 Aug 2024
Recommend
CEO approval
Business outlook

Pros

My coworkers on the training team were nice, but I didn't receive instruction on what my responsibilities were or how to perform them from my manager or the person who I was told was responsible for onboarding me. I believe this was in part due to the job being almost exclusively work from home. It was nice not having to commute, but there was a lack of communication on the team. The person onboarding me and my manager often gave me different instructions that conflicted.

Cons

The manager of the Epic Training team was unreliable. He was repeatedly absent from meetings he had accepted. Because it's a work from home job I spent a lot of time by myself not sure what I should be doing which was stressful. My manager frequently did not respond to emails or direct messages when I needed him. He insisted I prioritize redesigning training materials (in PowerPoint, Word documents) instead of interacting with staff I was assigned to educate. Based on his feedback my primary responsibilities were that of a graphic designer, not an EHR Educator. My coworkers expressed having similar challenges working with him and this has caused frequent turnover on the team. I left the job due to the manager's lack of involvement and support. If you're looking to educate or be involved with EHR, I strongly recommend you look elsewhere.

avatar
Saint Luke's Response
1y
Thank you for your dedication during your time with us. Also, a special thank you for sharing valuable insights on your experience, as it gives us a chance to improve and grow. Thank you for helping us be better. We'd like to learn more, please reach out to bjc_talent_acquisiton@bjc.org with any additional information you'd like to share.

Explore other reviews about Saint Luke's

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and care about the employees

Cons

Shifted to mostly remote work for the finance team in 2020

avatar
Saint Luke's Response
1mo
Thank you for sharing your insight on Saint Luke's, part of BJC Health. We wish you the best in your career endeavors!
1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

you can get your MA for free

Cons

Low pay, no sick time, benefits aren’t great, managers will gaslight you into thinking whatever is in their benefit, stressful, seeing unlimited amounts of patients you have to see, managers don’t care if you can’t afford cost of living or anyone in the system. They think $22 is more than enough even when working for 8 years and being loyal. When you advocate for a better pay they tell you that you are basically making what someone would in 15+ years of service. They don’t do increases on cost of living. Merit raises are .40-.60 cents for most of front desk and MA no matter how hard you work.

See reviews by: Helpful|Rating|Date|All