Mixed Experience at Scentsy - Business Systems Analyst Scentsy Employee Review

2.0
10 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Flexible Work Options. Scentsy offers options like a 9/80 schedule and the possibility of working fully or partially remote, providing a level of flexibility that many employees appreciate.

Cons

In my experience at Scentsy, a significant concern revolves around the reported absence of raises in 2023 due to financial constraints, excluding those tied to promotions, leaving many employees, myself included, feeling that the compensation is not competitive. Moreover, even when raises were available, they were capped at 5%, and securing this maximum increase often depended on making it onto the manager's favored list. This process can create a sense of inequality and favoritism within the workplace. The only perceived strategy to attain a more substantial income at Scentsy is by changing jobs every six months, which may not be feasible for those who genuinely enjoy their current roles. The 5% annual raise, if it happens at all, may not suffice for those who are committed to their positions and seek fair compensation. Another challenging area is the need for tangible employee incentives or recognition, adversely affecting morale and motivation. Communication has been a notable issue, with instances where challenges have arisen. Addressing these communication gaps and enhancing information dissemination would contribute to fostering a more transparent and informed work environment. Additionally, the need for wage transparency adds to the overall concern. Career growth opportunities seem limited, mainly when raises are scarce, impacting the long-term satisfaction of employees. The cost of medical benefits is also a significant worry.

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Scentsy Response
2y
Thank you for sharing your detailed feedback about your experience as a Business Systems Analyst at Scentsy. We acknowledge the importance of flexible work options and are pleased that this aspect of our offerings has been appreciated. However, we understand your frustration regarding compensation, and we regret any dissatisfaction caused by the absence of raises in 2023 and the challenges you highlighted. Your insights are essential for us to evaluate and improve our practices. Thank you for your time with Scentsy, and we wish you success in your future endeavors.

Explore other reviews about Scentsy

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fun company to work at when sales and business are going well.

Cons

Not great when things are down, and there are layoffs.

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

The campus is nice. Cafeteria food is pretty good and subsidized for employees. The gym is free for employees and has a lot more equipment than most workplace gyms. For the most part, the work was pretty chill and things weren't too stressful. I liked my coworkers.

Cons

The benefits & perks were a lot better a few years ago, and the culture has steadily gotten worse as they have been taken away. Things like a full return-to-office, reduction/elimination of annual bonuses, loss of annual salary reviews, and axing various cafeteria programs. These things have made a lot of people very unhappy, but company leadership will blame the employees for the loss of company culture and poor attitudes. A lot of valuable talent has left the company due to these changes as well. Scentsy also has a pretty strict drug testing policy. They will actually regularly do 'random' drug screens. Many companies have this policy, but this is the first time I've seen an organization routinely do random drug screens in practice. This has discouraged a lot of talent from applying to work there. Scentsy has been struggling the past few years, and there have been 3 waves of layoffs in the past few years as revenue continues to decline. It's also pretty clear that IT and company leadership don't really have a plan for how to turn things around. IT leadership claims to be 'data-driven' but doesn't actually care about the data (or even look at it). Projects gets greenlit without any clear ROI or definition from the business. They want to focus on AI stuff even when there's no established value. The CIO in particular seems very susceptible to sales pitches for SaaS platforms that don't actually suit the company's needs or save them any effort. Meanwhile, all of the best developers have gotten frustrated and left the company, and they struggle to replace them. Company leadership is aimless and has failed to establish a working strategy for several years. There's been a lot of poor decision-making and not very much accountability for it. Some of the C-levels are effectively celebrities within the company; decisions will get made to appeal to these specific people and their ideas will receive very little pushback, regardless of whether it's good for the company. There is also some nepotism at play in company leadership. The founders are very vain, and honestly appear to be more concerned about the optics of their struggling company than dealing with the reality of it. As revenue continues to decline, leadership is also afraid of making changes that could upset Scentsy consultants. Inversely, they will promise things to consultants in order to make them happy, without consulting any other departments to determine whether it was feasible or could be done in that timeframe. Nothing is planned more than a couple months out, and cross-company communication is poor.

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