Pinnacle Ruined This Place, it used to be the best, most rewarding place to work - Patient Navigator Seattle Reproductive Medicine Employee Review

SRM was an awesome company to work for as a Medical Assistant with opportunities to change it up on a daily basis. The clinic offers a variety of procedures & also trains MAs to work in the surgery center which is pretty cool.

One thing that I didn't like about working in the Seattle Location was that you had to pay for parking, but that's pretty standard for working in the city.

Other navigators are supportive and friendly, option for 50% WFH after 1 year in navigator position, providers are generally approachable and helpful.

SRM has always been a somewhat poorly run company in my opinion, but when Pinnacle bought them out things went from bad to horrific. Pinnacle is by far the worst healthcare company I have ever worked for. Constant internal changes being rolled out and then later rolled back because they don’t work, inadequate staffing in the navigator position, unsafe patient loads (160+ per navigator), lack of appropriate compensation (nav role starts at $25/hr for non-RN and Pinnacle no longer hires RNs in the nav position), no guarantee of yearly merit increases, terrible health care benefits, extremely high turn over rate, etc. Pinnacle’s model seems to be set on pinching pennies and cutting costs wherever possible. Somehow they can afford to rebrand the entire company, but they can’t afford merit increases of more than 1-3%. They also seem to think they can skirt around WA State labor laws unless you threaten to report them. If you want to work for a company that thinks the best way to increase patient satisfaction is to “smile more”, this is the place for you. If you want to work for a company that values you not only for the work you do, but also as a human, I would run as fast as you can in the other direction.