Friendly workplace - Customer Support Specialist SecurityScorecard Employee Review

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers and helpful managers. Good opportunity to learn about cybersecurity products.

Cons

Support queues can get busy during peak periods.

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SecurityScorecard Response
1d
It is wonderful to hear that you feel supported by your team and managers while building your cybersecurity expertise. We operate in an environment with a strong bias for action. This is why we are so very grateful for your hard work and dedication to keeping our customers happy and demonstrating our OneScorecard values.

Explore other reviews about SecurityScorecard

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity to interact with major companies and learn cybersecurity solutions. Sales training is helpful.

Cons

Sales targets can be demanding during some quarters.

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SecurityScorecard Response
1d
It is fantastic to hear that you are enjoying our enterprise client exposure and sales training. We know sales targets can feel demanding during peak quarters. To support you, our leadership team reviews these targets regularly, and we recently brought on a new Senior Director of Total Rewards to ensure our compensation remains fair and competitive. We are also continuously rolling out new enablement sessions and tools to help you succeed. Thank you for your hard work!
2.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

SecurityScorecard has smart, hardworking people, and there are real opportunities to take on meaningful work quickly. If you are someone who can operate independently, solve ambiguous problems, and move fast, you can have a lot of impact here. There are also pockets of strong cross-functional collaboration, especially among employees who are genuinely trying to keep the business moving despite constant change.

Cons

The biggest issue is leadership instability and inconsistent operating discipline. Priorities change quickly, ownership is often unclear, and too much critical work depends on a small number of people rather than durable processes or properly staffed teams. There is a pattern of asking employees to absorb more scope without the resources, authority, or support required to execute sustainably. Decision-making can feel reactive instead of strategic. Different teams may push overlapping initiatives without clear alignment, which creates confusion, duplicated work, and unnecessary political friction. There is also a tendency to reward urgency over planning, which leads to burnout and makes it difficult to build systems that last. Communication from leadership often feels disconnected from the reality of day-to-day execution. The company talks about transformation and innovation, but the internal operating model does not always support that ambition.

5
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SecurityScorecard Response
1d
Thank you for this detailed feedback. We are grateful you highlighted our team's talent and the opportunities for meaningful impact. We are listening closely to your concerns regarding operational discipline, as we want to avoid a hero culture in favor of sustainable success. As we grow into a more mature organization, management is focused on streamlining operations and building structured processes. We are planning for our future and increasing cross-functional alignment to support everyone.
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