Backwards management, lack of innovation for business growth - Former Head Office Employee Selfridges Employee Review

2.0
21 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The people are what makes the business tolerable & the discount is decent

Cons

There seems to be a lack of progression opportunities within the company, and it appears that management/ leadership displays bias towards certain individuals from upper-middle class backgrounds, giving them an unfair advantage- especially in terms of pay & progression. Additionally, the micromanagement style has made it challenging to thrive for most team members as most of management haven’t developed the necessary skills to be in their position. Despite the emphasis on well-being, the workload has led to burnout with team members taking on more work whilst at full capacity & no pay incentive whatsoever. Moreover, there have been multiple instances where ideas were used without credit, hindering professional growth for team members & only supporting management’s growth. Leadership also puts too much trust behind senior/ mid-senior staff members who are preconceived in their thinking & strategy.. some also openly enjoy catty back handed gossip whilst appearing well spoken & friendly in front of leadership. Director level involvement also hinders creativity/ innovation & actual growth for the business.. there’s a lot of random demands that often leads to team members having to work under unnecessary time constraint & stress, on tasks that drive no real value/ money

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Selfridges Response
2y
Hi, I hope you are well. Thank you for taking the time to leave a review. I am really disappointed to hear of your experience and would really like to have a further chat with you to get your insight on this and to understand how we can do better. Please feel free to reach out to me confidentially by e-mailing glassdoor@selfridges.co.uk and we can chat in more detail. Thank you again for your review, Take care. Kind Regards Sharlene John Head of Recruitment & Onboarding

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