Great benefits in exchange for being mentally drained forever - Client Services Sequoia Employee Review

2.0
23 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits, random company perks every once in a while, some absolutely wonderful team members

Cons

- continually in “growth mode” and the amount of work never stops increasing - they literally just hired a chief of people officer last month, but there’s been no internal HR, no compensation director, no development professional for the 21 years of the company’s existence. There’s no transparency about pay and many, myself included, were severely underpaid for the many random hats we had to wear. No career pathing and promotions and raises happen only once at the beginning of the new fiscal year (even if you technically got a new role midyear) - DEI? What DEI? Diversity, equity, and inclusion is not just an afterthought, but the most performative aspect of Sequoia. There are no active training or support initiatives, only social media posts. - leadership has absolutely no idea what the day to day of anyone looks like, nor do they care. When we asked for more hires for a functional group, we would be told that the numbers don’t support more hiring, even though most of the team is continually working overtime for clients and projects - they only care about sales. All that matters is that the numbers look good and they sell more. To the point that BCs sell services we can’t provide, and then client service gets the heat and have to push our boundaries beyond what our scope of service is - their semi annual employee surveys always churned out the same results for improvement, and yet I was there for nearly three years and never saw any. They question why retention is low, why top performing team members leave after 2-3 years, and it’s never just as simple as one reason. Sure there were great managers and great coworkers, but the low pay, complete disregard for the needs of anyone who isn’t in upper management or leadership, and “the customer is always right” mentality are just some of the multitude of reasons why.

Explore other reviews about Sequoia

5.0
15 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Caring, like minded people who make work not seem like work

Cons

Cant think of any at the moment

2
avatar
Sequoia Response
7h
Thank you for sharing! We love to hear from our current team members.
2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Read the reviews. This company is a shell of what it once was. This company used to be THE BEST place to work for. I was genuinely happy to share with others the positives of this company and how I’d recommend it to anyone. I will say most of the people I worked with were pleasant, and I’ve made some great relationships along the way.

Cons

This place has gone downhill fast. Expect long hours, especially during peak season, with little regard for sustainability. Leadership constantly changes direction, which creates confusion, wasted work, and frustration across teams. There’s no clear communication—employees are often left in the dark on major initiatives that directly impact their roles. Internal growth is extremely limited. Roles aren’t transparently shared, promotions are rare, and career progression feels more like luck than merit. Recent company decisions have made things worse. New offerings have been rolled out without a clear framework, and teams are expected to execute regardless of whether the product or process is actually ready. In some cases, products are pushed to clients even when they’re not a strong fit. Morale is low across the board. Turnover is handled poorly, with little transparency, which only adds to the uncertainty. It’s hard to ignore the feeling that employees are treated as expendable rather than valued. At this point, most people seem to be sticking around hoping things improve—but there’s little evidence to suggest that will happen anytime soon.

8
avatar
Sequoia Response
7h
Thank you for sharing your feedback. We will be sure to share your feedback with our Leadership team.
See reviews by: Helpful|Rating|Date|All