Sequoia Client Services reviews

- continually in “growth mode” and the amount of work never stops increasing - they literally just hired a chief of people officer last month, but there’s been no internal HR, no compensation director, no development professional for the 21 years of the company’s existence. There’s no transparency about pay and many, myself included, were severely underpaid for the many random hats we had to wear. No career pathing and promotions and raises happen only once at the beginning of the new fiscal year (even if you technically got a new role midyear) - DEI? What DEI? Diversity, equity, and inclusion is not just an afterthought, but the most performative aspect of Sequoia. There are no active training or support initiatives, only social media posts. - leadership has absolutely no idea what the day to day of anyone looks like, nor do they care. When we asked for more hires for a functional group, we would be told that the numbers don’t support more hiring, even though most of the team is continually working overtime for clients and projects - they only care about sales. All that matters is that the numbers look good and they sell more. To the point that BCs sell services we can’t provide, and then client service gets the heat and have to push our boundaries beyond what our scope of service is - their semi annual employee surveys always churned out the same results for improvement, and yet I was there for nearly three years and never saw any. They question why retention is low, why top performing team members leave after 2-3 years, and it’s never just as simple as one reason. Sure there were great managers and great coworkers, but the low pay, complete disregard for the needs of anyone who isn’t in upper management or leadership, and “the customer is always right” mentality are just some of the multitude of reasons why.

The business is seasonal and the busiest time is at the end of the year -- so most stressful during the holidays.