Customer service - Customer Service Shake Shack Employee Review

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Fun people we work with are nice

Cons

Pay low Schedule keep Changing

Explore other reviews about Shake Shack

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Competitive salary. Generous PTO and vacation accrual. Good benefits package. Opportunities for growth and development.

Cons

Ongoing management turnover and staffing shortages. Difficulty hiring enough managers to properly support the business. The culture the company promotes no longer feels as strong as it once did, resulting in a less positive work environment.

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