1.0
12 Oct 2012
Former employee, more than 1 year
Peoria, IL
Recommend
CEO approval
Business outlook
Pros
Good amount of information provided for helping customers. By the end of my working with them, not much else was a "pro"
Cons
We were expected to be supermen and complete everything from grabbing information about a customer and their product as well as settling issues within 8 minutes flat. Not doable when they mandated information gathering, registration of products, and completing the equivalent of a checklist before we're allowed to really address the issue.