3.0
6 Aug 2025
Former employee
Recommend
CEO approval
Business outlook
Pros
Great working environment, supervision is very kind and coworkers are very friendly.
Cons
The call volume is very high, and pay is not equal to work. Most employees do not carry their share of the load in terms of daily calls. The KPI expectations are a little unrealistic, like you have to keep calls under 10 minutes, but that is truly out of your control if a patient has a complex issue. Management also makes promises they never see through, such as shift changes, promotions and new positions they promise never get followed through.