5.0
3 June 2026
Current employee, more than 1 year
Kuala Lumpur
Recommend
CEO approval
Business outlook
Pros
Good exposure to enterprise EUC support, endpoint troubleshooting, Microsoft 365, Intune, Autopilot, and incident management. The role helps build strong technical, communication, and problem ownership skills while supporting users across different business areas.
Cons
Workload can be high during urgent incidents, VIP support, laptop provisioning, and service requests. Some processes may require better documentation, faster escalation paths, and stronger coordination between support teams and vendors.