No Direction - Customer Service Agent (CSA) Sky Employee Review

Major job cuts & redundancies affecting all departments. Outsourcing majority of the jobs. No clear direction on what the company wants to do. Favoritism culture with some affected by redundancies finding an internal role which were not advertised. Unproductive people securing roles. Potential face fit culture rampant. Unproductive people getting insane salary increases & bonuses. Unproductive people getting promoted to manager roles. Poor communication between departments.